noook ltd, is 100% committed to upholding the confidence of our customers and visitors to our site. This means protecting your data, and making sure it’s used and stored with your benefit at the forefront.
We collect data primarily to ensure your experience with us is exceeds expectations, and we’ll never sell or trade mailing lists with other companies and businesses for marketing purposes.
2. WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you:
register an account with us
subscribe to our mailing list
place an order for one of our products
complete one of our customer surveys
get in touch with us
participate in one of our competitions
The information we collect from you is limited to your name, contact details, date of birth, gender, payment information, contact history, purchase history, device and survey responses.
Website usage information is also collected using cookies.
3. HOW DO WE USE YOUR INFORMATION?
The information we collect about you is used to:
process your order
process returns or refunds
manage your account
provide customer service and support
prevent and detect fraud
provide product and content recommendations
monitor and improve our website
monitor and improve our marketing communications
run promotions, surveys or campaigns
set default options for our site (including language and currency)
notify you of any changes to our service
We will only use the absolute necessary information required to deliver these services to you, and will only offer additional services, such as delivering marketing correspondence, with your explicit permission.
Any information collected is only kept as long as necessary, meaning usually as long as it takes for us to provide our promised service to you, or as otherwise required by the law.
4. SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party. However, there will be times when we need to share your personal data with third parties in order to provide our services to you. These parties will be limited to:
companies within the noook ltd group
business partners, suppliers or sub-contractors who assist us with the delivery of our services
professional service providers, such as marketing agencies, who help us tailor our communications and operations to your needs
fraud prevention agencies, law enforcement and regulatory bodies who help us keep our services to you safe and secure
other companies which you have given explicit information for us to share your information with
We may share your data with third parties. Before doing so, we will ask for your explicit consent to share data which can personally identify you. In all other cases, we will ensure your data is anonymised and that none of this information allows third parties to identify you.
When you sign up to receive our newsletters, we collect personal information about you. This information is used for a couple of reasons: to keep you in the loop on the things you’ve asked us to tell you about, to contact you if we need to obtain or provide additional information, to check our records are right and to check every now and then that you’re happy and satisfied! We do not, and will never, sell or trade mailing lists with other organisations and businesses for marketing purposes.
We use a third-party provider, MailChimp, to deliver our newsletters. And in order to monitor and improve our communications to you, we gather statistics around email openings and clicks using industry standard technologies.
From time to time, we will also send out surveys using a third-party provider called Typeform. The data collected in Typeform is collected to help run promotions, surveys or campaigns.
For more information, please see MailChimp and Typeform’s privacy notices. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails!
6. HOW IS YOUR INFORMATION STORED AND PROCESSED?
All information you provide to us is stored securely and we encrypt any payments made for heightened security. In addition to this, we’ve put in place appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed or used or accessed in an unauthorised way. All employees, agents and third parties are upheld to a duty of confidentiality.
You have the right to ask us not to process your personal data for marketing purposes, and you can always opt out of receiving specific services or communications by emailing .
7. ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete the personal information that we hold. To access your information, simply email your request to our data protection officer at email@example.com.
Any access request should be made to the same email. In accordance with the General Data Protection Regulation, we will respond to your request within 30 days.
8. YOUR RIGHTS
You have a lot of rights relating to your personal information, including the rights to:
be informed about how your personal data is being used
access the personal information we hold about you
request we correct any inaccurate personal information we hold about you
request the deletion of your data
request we stop processing or collecting your data
withdraw consent for any consent-based processing at any time
request that we transfer all or some of your data to you or another service provider
contact your data protection regulator with any complaints – in the UK, the Information Commissioner’s Office
If you would like to exercise your rights, have a complaint, or just have questions, please contact us at firstname.lastname@example.org.
10. OTHER WEBSITES
Our website contains links to other websites which are not protected under the same privacy rules. When visiting external websites, we recommend you read their own individual Privacy Policies.
12. HOW TO CONTACT US