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Deliveries and Returns​

Last Modified: 15 November 2024

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We regret that we are currently unable to ship to addresses outside the UK.

We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.

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Standard Delivery:

  • We use DPD as a primary courier

  • Takes 3-5 business days

  • The cost for standard delivery is based on total order weight and size, with rates set by DPD.

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Express Delivery:

  • Takes 1-2 business days.

  • Please order by 3:30pm UK if you wish to receive your order the next day. Valid for metropolitan areas only.

  • We’re delighted to extend the option for express shipping to pre-ordered items. Pre-orders ship from the date they become available.

  • The cost of express delivery is based on total order weight and size, with rates set by DPD.

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Collection Point Delivery:

  • Takes 3-5 business days.

  • You can only use a Collection Point in the same country where you placed the order.

  • We are also not able to deliver gift cards to Collection Points.

  • Bring a valid form of identification with you when you pick up your parcel.

  • DPD will provide you with status updates along your parcel’s journey to the Collection Point.

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Pre-orders and backorders:

  • Backorder items are available to order but won’t ship until more arrive in our warehouse.

  • Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.

  • Shipping dates for pre-order and backordered items are shown on the product page, in your bag, and in the order summary at checkout.

  • Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.

  • If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.

  • If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.

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Gift Orders

Order a gift for your children or friends and be sure that your secret is safe!

  • Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.

  • If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.

  • Pricing information will be included in your shipping confirmation e-mail.

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Order cancellations:

You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.

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If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date. If you missed the cancellation window, you can return your item in exchange for a full refund.

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Returns:

We're pleased to offer a 90-day returns policy.

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It’s very easy to make a return and most returns can be started by emailing us at hellooo@noook.co.uk. Whether you placed your order while logged into your account, or as a guest, just email us.

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We’ll provide you with a prepaid label that you can use to return items to a DPD Parcel Shop.

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Please make sure that any returns are in a sealed box and packaged securely.

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We’ll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank.

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Warranty and Product Information:

For information about our products, replacement parts, warranty information or for any other questions you may have, please contact our Customer Service team.

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