Terms of Use

​​Commercial Terms:

For services provided by noook ltd. on noook.co.uk/shop, a noook ltd. entity may act as a local merchant or service provider for the noook retail business.

​​

Online store terms:

Your contract for purchases made through the Website is with NOOOK LTD. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

 

You may not use our products for any illegal or unauthorised purpose nor may you, violate any laws in your jurisdiction (including but not limited to copyright and trade mark laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms of Use will result in an immediate termination of this contract.

​

General Conditions:

We reserve the right to refuse orders made by you for any reason at any time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect the Terms of Use.

​

Accuracy, completeness and timeliness of information:

We are not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.

​

The Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.

​

Ordering and how we enter into a legally binding contract with you:

When you place an order with us on the Website, a legally binding contract between you and us is made. Please read and check your order carefully before submitting it.

​

If you wish to make a change to the product you have ordered or the information that you have provided to us, please contact us as soon as possible. We do not guarantee that you can make any changes once an order has been submitted but we will try our best to help you.

​

We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see "Your right to end the contract"). When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

​

In some limited circumstances, we may contact you to tell you that we do not accept your order. This is typically for the following reasons:

• the goods are not available;

• we cannot authorise the payment;

• you are not allowed to buy the goods from us;

• we are not allowed to sell the goods to you;

• you have ordered too many goods; or

• there has been a mistake on the pricing or the description of the goods.

​​

We will only accept your order when we email you to confirm that the order has been shipped to you (the “Order Shipped” email). At this point, a legally binding contract is created between you and us and we will dispatch the goods to you.

​

If you are under the age of 18 you may buy goods from the Website. 

​

Delivery:

In the UK, we use DPD to deliver our goods. In the EU, we use DPD to deliver our goods.

​

The estimated date and time window for delivery of the goods is set out in the Order Shipped Email we send to you when your order is dispatched.

​

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

​

Delivery of the goods will take place when we deliver them to the address that you gave us at the time of placing your order. You are responsible for the goods when delivery has taken place.

 

European Shipping: We ship to all of the EU with the exception of Hungary and Romania. Unfortunately, we are not able to ship to Hungary or Romania at this time. 

​

Products - sale of and changes to:

Certain products may be available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.

​

The images of the products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any colour will be accurate. Your product may vary slightly from those images.

​

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction or to persons that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

​

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

​

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

​

All descriptions of products including product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. 

​

Nature of the goods:

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

• are of satisfactory quality;

• are fit for purpose; and

• match the description.

 

We must provide you with goods that comply with your legal rights. Please note that the packaging of the goods may be different from that shown on the site.

​

If we can’t supply certain goods we will contact you to let you know as soon as possible and refund you for the goods we cannot supply. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

​

Please contact us at hellooo@noook.co.uk, if you have any questions in this regard.

​

Modifications to the goods and prices:

Prices for the products are subject to change without notice.

​

When you make an order with us, the price is set out in the order process. Unless stated otherwise, the prices of the products are exclusive of delivery and any other related charges. Where applicable, these charges will be set out at the final stage of the order process.

​

Discount codes can only be used on full-price items and have a minimum basket value of £65/65€, unless otherwise specified.

​

First purchase discount codes, such as NEWSUBSCRIBER, can only be used on full-price items, but there is no minimum spend.

​

Discount codes (first purchase or otherwise) cannot be used in conjunction with any other offers, or on gift cards.

 

We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time.

​

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the products.​

​

Right to cancel:

You have the right to cancel any contract to purchase goods from us with us within 14 days from the date you acquire the goods. You acquire the goods when you, or any third party you nominate (such as a neighbour or co-worker), accept delivery of the physical goods. You do not need to give us a reason for the cancellation.

​

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement using the contact details hellooo@noook.co.uk.

​

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

​

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery that is more expensive than our standard delivery).

​

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

​

We will make the reimbursement as soon as possible, and not later than:

• 14 days after the day we receive the goods back from you; or

• (if earlier) 14 days after the day you provide evidence that you have returned the goods to us; or

• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

​​

We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

​

If you received the goods, you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

​

Please note that in addition to the Right to Cancel, we also have a 90-day Returns Policy.

​

Accuracy of billing and account information:

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

​

For more details, please review our Returns Policy.

​

Payment options:

We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Maestro, Hipercard, Diners Club, Discover, JCB, PayPal. We also accept payment via Klarna. More details on Klarna are below.

​

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

​

Your credit card or debit card will be charged at the point of placing your order. If we are unable to fulfil any items in your order, or your whole order, you will be refunded and we will contact you to confirm.

​

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

• Verified by Visa

• Mastercard®SecureCodeTM

• American Express SafeKey

• Amazon Pay

• PayPal

​​

If your payment is not received by us and you have already received the goods, you must:

• pay for such goods within 30 days; or

• return them to us as soon as possible. 

​​

If you return the goods, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions given with the goods) and not use them before you return them to us.

If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

​

Nothing in these Terms affects your legal rights to cancel the contract during the ‘cooling off’ period.

The price of the goods:

• is in pounds sterling (£)(GBP);

• includes VAT at the applicable rate; and

• does not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage before you place your order)

​

Pay later with Klarna:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 30 days; and

• Pay in 3 instalments.

​

Further information and Klarna’s user terms you can find here.

​

General information on Klarna can be found here.

​

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

​

NOOOK LTD. is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.